Office Policies

We provide the highest quality orthodontic care (deemed a value by the patient), utilizing the most technologically advanced equipment, materials and techniques, allowing our practice to complete your care in the most efficient manner possible.

Scheduling Your Appointment & Emergencies

We understand that most of our patients have obligations during the day, usually involving work or school. When orthodontic treatment begins, you will see us every 6-12 weeks, depending on your stage of treatment, and some of these appointments will inevitably conflict with work or school schedules. Our goal is to minimize these inconveniences as much as possible.

“Adjustment” Appointments

These brief appointments provide technical adjustments to your braces. Most of our patients schedule these appointments at various times during the day. Even though these appointments will often occur during school or work hours, they are necessary for treatment and only take 15-30 minutes to complete. We are happy to provide you with a written excuse slip to avoid an unexcused absence from work or school.

Longer Appointments

We generally attempt to schedule longer appointments in the morning and early afternoon during work or school hours. This allows more time in the afternoon to see patients after school; it also enables us to accommodate as many patients as possible in a streamlined manner. Early and after-school appointments are booked heavily so that patients do not have to miss work or school.

Late Arrivals & Rescheduled Appointments

While every appointment is vital to the success of your treatment, we understand that certain circumstances may cause you to change or overlook an appointment. If you are unable to keep an appointment, please call us as soon as possible to reschedule. We will offer you the first available appointment; however, we cannot guarantee a next day visit. Remember that missed appointments will extend your treatment. We do reserve the right to charge a fee for our lost time if failed or broken appointments become a chronic problem.

Each procedure takes a specified period of time, and late arrivals affect our schedule. We will, of course, do our best to uphold your appointment when you arrive late, depending on our schedule, though we may not be able to complete the work. If you will be arriving late, please call our office so we can make appropriate arrangements.

  • We also consider your appointment failed or broken if less than 24 hours notice is given.
  • After 15 minutes, we assume you are not coming and cancel your appointment.
  • Please be aware that some appointments are only scheduled for 15 minutes.

Emergencies

The following guidelines apply to handling orthodontic emergencies. As always, please call us if you feel your situation needs to be addressed immediately. You can reach us during and after hours at (928) 445-7051. We monitor calls seven days a week. Otherwise, please observe the following:

Wire poking in the mouth:

  • Place wax over irritant
  • Bend with the end of a pencil eraser
  • Clip with nail clippers or wire cutters

Loose bracket:

  • Place wax over bracket
  • Leave it as is and call our office

If not an emergency, please call ahead to let us know so we may make sure we have enough time scheduled to replace it.

Loose or broken removable appliances:

  • If possible, remove and save the appliance from the mouth and call our office

Severe discomfort or bleeding:

  • Please call our office immediately